100cuc Privacy Policy – Player Personal Data Protection

1Introduction

100cuc ("we", "Platform", "Company") values the privacy of every user who uses our services. This Privacy Policy explains in detail how we collect, use, store, protect, and share your personal data when you use the 100cuc platform.

We understand that your trust is our most valuable asset. As such, we operate with full transparency regarding our data handling practices. This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards.

This policy applies to all individuals who register an account, browse the website, use the mobile app, or interact with any 100cuc service. Please read this document carefully and contact us if any section requires further clarification.

2Personal Data We Collect

Depending on how you use our platform, 100cuc may collect the following categories of personal data:

We only collect data that is strictly necessary to provide the services you request. We do not collect sensitive data categories such as health information, political views, or religious beliefs unless specifically required for legal compliance purposes.

3Purpose of Data Collection & Use

100cuc uses your personal data for the following purposes:

• Account management: Registering, verifying your identity, and maintaining your account on the 100cuc platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Legal compliance: Fulfilling legal obligations including anti-money laundering (AML) requirements, know your customer (KYC) requirements, and reporting to relevant authorities.
• Platform security: Detecting, investigating, and preventing fraudulent activity, hacking, and any unauthorised use of the platform.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance to users.
• Service improvements: Analysing aggregated usage patterns to improve the user experience and develop new features.
• Marketing communications: Sending information about promotions, bonuses, and the latest offers — only if you have given your consent to receive them.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.

4Legal Basis for Data Processing

Every personal data processing activity we carry out has a valid legal basis. Under Malaysia's PDPA and applicable data protection principles, those bases are:

• Consent: You provide explicit consent when registering an account and agreeing to this Privacy Policy. Consent for marketing communications may be withdrawn at any time.
• Contract performance: Data processing required to provide the services you request, including processing transactions and managing your account.
• Legal obligations: Data that must be processed to comply with applicable laws, such as KYC requirements and AML reporting.
• Legitimate interests: Processing required for our legitimate interests, such as preventing fraud and ensuring platform security, provided these interests do not override your privacy rights.

5Data Sharing & Disclosure

100cuc does not sell, rent, or trade your personal data to any third party. However, we may share your data in the following limited circumstances:

• Service providers: Third-party companies we engage to assist with platform operations, such as payment processors, game providers, and cloud computing services. All third parties are bound by strict confidentiality agreements and may only use data for purposes we direct.
• Legal requirements: When required by a court, regulatory authority, or legitimate law enforcement agency under applicable jurisdiction.
• Fraud prevention: To fraud prevention agencies or industry security networks to detect and prevent illegal activity, including information sharing within the regulated gambling industry.
• Business transfers: In the event that 100cuc is involved in a merger, acquisition, or asset sale, user data may be transferred to the relevant entity with prior notice given to you.

6Cookies & Tracking Technologies

The 100cuc website and app use cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as they are critical to website operation.
• Performance cookies: Collecting information on how users interact with our platform to help us improve site functionality and design.
• Functional cookies: Saving your preferences such as language, region, and display settings to provide a more personalised experience.
• Analytics cookies: Used to understand usage patterns in an aggregated and anonymous manner. This data helps us make data-driven decisions to improve our services.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of the 100cuc platform. We do not use third-party cookies for advertising purposes such as retargeting ads.

7Data Retention Period

100cuc retains your personal data only for as long as necessary for the purpose for which it was collected, or as required by law. General data retention guidelines are as follows:

• Active account data: Retained throughout the period your account is active and for a reasonable period after account closure.
• Financial transaction records: Retained for a minimum of 7 years in line with applicable financial and tax legislation in Malaysia.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Support communication logs: Retained for 2 years for reference and resolution of any disputes.
• Technical log data: Retained for 90 days for security purposes and technical troubleshooting.

When data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures. The deletion process is carried out periodically by our data management team.

8Your Rights as a User

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via our 24/7 live chat. We will process your request within 30 days of receipt.

9Data Security Measures

100cuc implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Data encryption in transit: All communications between your device and our servers are secured by TLS 1.3 protocol with 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as passwords and financial information is encrypted using industry-recognised encryption algorithms before being stored.
• Two-factor authentication (2FA): 100cuc supports and encourages the use of two-factor authentication for all user accounts as an added layer of security.
• Strict access controls: Only authorised personnel with a legitimate business need have access to user data, and every access is logged and audited on a regular basis.
• Continuous monitoring: A 24/7 security monitoring system actively detects and alerts on any suspicious activity or unauthorised access attempts.
• Regular penetration testing: 100cuc conducts regular security audits performed by independent security experts to identify and address vulnerabilities before they can be exploited.
• Staff training: All staff who handle user data undergo regular data protection and privacy training.

10Amendments to the Privacy Policy

100cuc reserves the right to amend this Privacy Policy from time to time in response to changes in law, technology, or our business practices. When material amendments occur, we will take the following steps:

• Publishing an updated version on the website with a clear effective date.
• Sending email notices to all registered users before amendments take effect.
• Displaying an in-platform notice during your next login session.

Continued use of the 100cuc platform after the effective date of any amendment constitutes your acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account and stop using the platform. Previous versions of this Privacy Policy may be requested from our support team for your reference.

11Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding how 100cuc handles your personal data, or if you wish to exercise any of your rights under this Privacy Policy, please contact us through the following channels:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the 100cuc web platform and mobile app
• FAQ: Visit page FAQ for answers to frequently asked questions about privacy

We are committed to responding to all privacy-related inquiries within 7 business days. For urgent matters involving account security or suspected hacking, please use live chat for an immediate response.